BOOKING TERMS AND CONDITIONS - updated May 2025

Bookings are made and accepted based on the following conditions:

1.    Contract and Booking

1a.    This agreement is made on the basis that the property owned by David and Victoria Celaschi (Cedar Cottage) is to be occupied by the holidaymakers for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

1b.    Bookings cannot be accepted from persons under 18 years of age. 

1c.    Any pets you intend to take with you should be declared at the time of booking and checked and authorised via the Owner.

1d.    No bookings are valid until confirmed in writing and the deposit or full payment is received.

2.       Payment - full payment of rental fees  required at time of booking.

2a.    50% of the payment is non-refundable. If guest needs to cancel a booking, and it is  more than 28 days prior to arrival date, then 50% of payment will be refundable. Otherwise booking is non-refundable. Please contact Victoria Celaschi if cancellation is necessary to discuss.

2b..    In order for a booking to be confirmed, the Guest is responsible to pay a 100% payment of rental fees at date of booking. 

2c..   David and Victoria Celaschi reserve the right to re-let any holiday where any monies due are more than 4 days in arrears.

3.    Owner's responsibilities

3a.    The Owner is solely responsible for providing the accommodation and for the safety of all Guests and/or his/her invitees (jointly known as "the Holidaymakers"). The Owner accepts no responsibility for personal injury to, or death of, any Holidaymakers, or loss of or consequential loss or damage to their property, or for other matters over which we have no control, except to the extent such personal injury or death is caused by the negligence or wilful default.

4.    Holidaymakers' responsibilities and forfeiture

4a.    The Holidaymakers shall keep the Property and all furniture, fixtures, fittings and effects in, on or at the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in reasonable cleanliness and general order.

4b.    The Holidaymaker must report and pay to the Owner the cost of any damage or breakages made during their holiday occupancy. The Owner reserves the right to make a reasonable charge where guests have contravened an Owner's request for their Property to be smoke-free.

4c.    The Holidaymakers' right to occupy the Property may be forfeited without compensation if:  

More people or pets than declared to the Owner at the time of booking or before the commencement of the holiday and/or the number the Property holds, attempt to take up occupation.
Overnight guests are entertained without the Owner's express permission; ·     
Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance; or
Any of the Holidaymakers smoke in or at the Property.

5.    Unavailability of Property

5a.    In the event of the Property becoming unavailable (such as due to fire or flooding), we will endeavour to provide the Guest with suitable alternative accommodation or will refund all monies paid, or a proportion in the case of curtailment. We cannot, however, pay any compensation or expenses as a consequence of such an event.

In the event of cancellation, guests may be due a partial refund which is dependent on when notice of cancellation is given to us before the holiday start date. The refund is calculated as follows: 

More than 28 days notice (4 weeks) – the guest will be eligible for a 50% refund.
Less than 28 days notice – No refund due.
If a refund is due, it will be paid within 15 working days of cancellation
David and Victoria Celaschi reserve the right to change these terms as required.
The terms at the time of the guests booking will continue to apply.

7.    Alterations to Bookings

7a.    A Guest requiring a booking to be altered once the booking has been confirmed may incur a £15 admin fee

8.    Pets  - Guests wishing to take up to 2 pets with them to stay at the Cottage must abide by the following rules:

8a.    Young pets (e.g. puppies) MUST be declared at the time of booking and authorised by the Owner. If a puppy or young pet (under 9 months) is taken to a Property without the consent of the Owner this could result in you being asked to leave without compensation. When booking online it is advised you check the acceptance of your pet by emailing the owner directly. 

8b.    The Agency asks dog owners to observe the following: (failure to do so may result in you being asked to leave without compensation).

 8c.    Dogs must be under strict control at all times while in or at the Property.

8d.    Any fouling must be cleared up without delay.  

8e.    Dogs MUST NOT be left alone in or at the Property or elsewhere at any time. 

8f.    Dogs MUST NOT lie on beds or furnishings, and hair must be well cleared up before departing

8g.    Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so will incur subsequent charges.

8h.    Any damage (which must be reported to the Owner immediately) or excessive cleaning that may incur an additional charge, will be at the Owner's discretion.

9.  Owner's access to Property

9a.    The Owner or their representative, shall be allowed access to the Property at any reasonable time during any holiday occupancy.  

10.  VAT and IPT.    All prices quoted include VAT and Insurance Premium Tax where applicable at current rates.

11.  Complaints procedure

11a.    In the event of there being cause for complaint concerning a Property, the matter shall be taken up with the Owner (or Owner's caretaker) at once (their details are supplied on the booking confirmation and they understand that they are the first point of contact should there be cause for complaint). It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required.

11b.    Compensation in unlikely to be considered for complaints raised after the holiday has ended, when the Holidaymakers have denied the Owner/caretaker the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday.